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<body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'>
<div class=WordSection1>
<p class=MsoNormal><span style='mso-ascii-font-family:Calibri;mso-hansi-font-family:
Calibri;mso-bidi-font-family:"Times New Roman";color:#1F497D'>I just checked
and the server is up and running. Can you please go to <a
href="https://yourip:3780/admin/diag_console.html">https://yourip:3780/admin/diag_console.html</a>
and give me the response from issuing an “ping updates.rapid7.com” command.<o:p></o:p></span></p>
<p class=MsoNormal><span style='mso-ascii-font-family:Calibri;mso-hansi-font-family:
Calibri;mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='mso-ascii-font-family:Calibri;mso-hansi-font-family:
Calibri;mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";
color:black;mso-no-proof:yes'>Ty Bailey<br>
Manager of Account Services<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='mso-ascii-font-family:Calibri;mso-hansi-font-family:
Calibri;mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
mso-fareast-font-family:"Times New Roman"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:
"Times New Roman"'> attiq.ahmed@wipro.com [mailto:attiq.ahmed@wipro.com] <br>
<b>Sent:</b> Monday, June 14, 2010 9:26 AM<br>
<b>To:</b> Ty Bailey; nexpose-users@lists.rapid7.com;
IMCEAMAILTO-Ty+5FBailey+40rapid7+2Ecom@wipro.com<br>
<b>Subject:</b> RE: [nexpose-users] FW: NeXpose+License+Request<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Please find attached the copy of
nsc.log.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ty Bailey
[mailto:Ty_Bailey@rapid7.com] <br>
<b>Sent:</b> Monday, June 14, 2010 4:25 PM<br>
<b>To:</b> Attiq Ahmed (WI03 - WT - Internal Vertical); nexpose-users@lists.rapid7.com;
IMCEAMAILTO-Ty+5FBailey+40rapid7+2Ecom@wipro.com<br>
<b>Subject:</b> RE: [nexpose-users] FW: NeXpose+License+Request<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Can you send a copy of your
nsc.log file?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'>Ty Bailey<br>
Manager of Account Services<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> attiq.ahmed@wipro.com
[mailto:attiq.ahmed@wipro.com] <br>
<b>Sent:</b> Monday, June 14, 2010 9:22 AM<br>
<b>To:</b> Ty Bailey; nexpose-users@lists.rapid7.com;
IMCEAMAILTO-Ty+5FBailey+40rapid7+2Ecom@wipro.com<br>
<b>Subject:</b> RE: [nexpose-users] FW: NeXpose+License+Request<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>I am connected and able to
access all the sites and also I have disable the firewall.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ty Bailey
[mailto:Ty_Bailey@rapid7.com] <br>
<b>Sent:</b> Monday, June 14, 2010 4:21 PM<br>
<b>To:</b> Attiq Ahmed (WI03 - WT - Internal Vertical);
nexpose-users@lists.rapid7.com; IMCEAMAILTO-Ty+5FBailey+40rapid7+2Ecom@wipro.com<br>
<b>Subject:</b> RE: [nexpose-users] FW: NeXpose+License+Request<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>I think you cannot reach
updates.rapid7.com. You need to be able to connect in order to activate and
download a license.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'>Ty Bailey<br>
Manager of Account Services<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
nexpose-users-bounces@lists.rapid7.com
[mailto:nexpose-users-bounces@lists.rapid7.com] <b>On Behalf Of </b>attiq.ahmed@wipro.com<br>
<b>Sent:</b> Monday, June 14, 2010 9:16 AM<br>
<b>To:</b> nexpose-users@lists.rapid7.com;
IMCEAMAILTO-Ty+5FBailey+40rapid7+2Ecom@wipro.com<br>
<b>Subject:</b> [nexpose-users] FW: NeXpose+License+Request<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Still not working with new key
the error is shown below.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>“Could not activate product:
Product activation failed (correction timed out: no further information):<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Regards<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Attiq Ahmed<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Regards<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Attiq
Ahmed<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ty Bailey
[mailto:Ty_Bailey@rapid7.com] <br>
<b>Sent:</b> Monday, June 14, 2010 4:01 PM<br>
<b>To:</b> Attiq Ahmed (WI03 - WT - Internal Vertical);
nexpose-users@lists.rapid7.com<br>
<b>Subject:</b> RE: NeXpose+License+Request<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Sent you a new key, let me know
if that sorted you out.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
attiq.ahmed@wipro.com [mailto:attiq.ahmed@wipro.com] <br>
<b>Sent:</b> Monday, June 14, 2010 8:54 AM<br>
<b>To:</b> Ty Bailey; nexpose-users@lists.rapid7.com<br>
<b>Subject:</b> RE: NeXpose+License+Request<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>I am trying to scan 5 Ip
address’s and I tried re entering the product key under the licensing tab but
no use. The error is it cannot be activated .<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Please help me to resolve this.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Regards<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Attiq Ahmed<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ty Bailey
[mailto:Ty_Bailey@rapid7.com] <br>
<b>Sent:</b> Monday, June 14, 2010 3:51 PM<br>
<b>To:</b> Attiq Ahmed (WI03 - WT - Internal Vertical);
nexpose-users@lists.rapid7.com<br>
<b>Subject:</b> RE: NeXpose+License+Request<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>How many devices have you set-up
in your site? If you are getting the error and have 0 devices, just take the
product key and re-enter it into under the “Licensing” tab of https://yourip:3780/admin/nsc.html<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'>Ty Bailey<br>
Manager of Account Services<o:p></o:p></span></p>
</div>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=950
style='width:712.5pt;border-collapse:collapse;mso-yfti-tbllook:1184;
mso-padding-alt:0in 0in 0in 0in'>
<tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'>
<td width=950 colspan=6 valign=bottom style='width:712.5pt;padding:0in 0in 0in 0in'>
<p class=MsoNormal style='page-break-after:avoid'><span style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:black'><img border=0 width=140
height=26 id="Picture_x0020_1" src="cid:image001.png@01CB0BA4.F71A5030"
alt="cid:image004.png@01CA30AF.C050C7D0"><o:p></o:p></span></p>
</td>
</tr>
<tr style='mso-yfti-irow:1'>
<td width=157 valign=top style='width:117.45pt;padding:0in 0in 0in 0in'>
<p class=MsoNormal style='page-break-after:avoid'><span style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:#2F2F2F'>545 Boylston St. <br>
Fourth Floor<br>
Boston, MA 02116<o:p></o:p></span></p>
</td>
<td width=12 style='width:9.0pt;padding:0in 0in 0in 0in'>
<p class=MsoNormal style='page-break-after:avoid'><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p>
</td>
<td width=51 valign=top style='width:38.4pt;padding:0in 0in 0in 0in'>
<p class=MsoNormal style='page-break-after:avoid'><span style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:#2F2F2F'>Direct: <br>
General: <br>
E-mail:<o:p></o:p></span></p>
</td>
<td width=12 style='width:9.0pt;padding:0in 0in 0in 0in'>
<p class=MsoNormal style='page-break-after:avoid'><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p>
</td>
<td width=718 colspan=2 style='width:538.65pt;padding:0in 0in 0in 0in'>
<p class=MsoNormal style='page-break-after:avoid'><span style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:#2F2F2F'>857.288.7427<br>
617.247.1717</span><u><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'> <br>
Ty_Bailey@rapid7.com<o:p></o:p></span></u></p>
</td>
</tr>
<tr style='mso-yfti-irow:2'>
<td width=950 colspan=6 style='width:712.5pt;padding:0in 0in 0in 0in'>
<p class=MsoNormal style='page-break-after:avoid'><span style='font-size:
8.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p>
</td>
</tr>
<tr style='mso-yfti-irow:3'>
<td width=638 colspan=5 valign=top style='width:478.5pt;padding:0in 0in 0in 0in'>
<p class=MsoNormal><i><span style='font-size:10.0pt;color:#2F2F2F'><o:p> </o:p></span></i></p>
</td>
<td width=312 style='width:3.25in;padding:0in 0in 0in 0in'>
<p class=MsoNormal> <o:p></o:p></p>
</td>
</tr>
<tr style='mso-yfti-irow:4'>
<td width=638 colspan=5 valign=top style='width:478.5pt;padding:0in 0in 0in 0in'>
<p class=MsoNormal><i><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#2F2F2F'>Rapid7 Recipient of Highest Ranking in Gartner’s 2010
MarketScope for Vulnerability Assessment:<o:p></o:p></span></i></p>
</td>
<td width=312 style='width:3.25in;padding:0in 0in 0in 0in'>
<p class=MsoNormal> <o:p></o:p></p>
</td>
</tr>
<tr style='mso-yfti-irow:5'>
<td width=950 colspan=6 valign=top style='width:712.5pt;padding:0in 0in 0in 0in'>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><a
href="http://www.rapid7.com/resources/gartner_marketscope.jsp">http://www.rapid7.com/resources/gartner_marketscope.jsp</a><o:p></o:p></span></p>
</td>
</tr>
<tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes'>
<td width=157 style='width:117.75pt;padding:0in 0in 0in 0in'></td>
<td width=12 style='width:9.0pt;padding:0in 0in 0in 0in'></td>
<td width=51 style='width:38.25pt;padding:0in 0in 0in 0in'></td>
<td width=12 style='width:9.0pt;padding:0in 0in 0in 0in'></td>
<td width=406 style='width:304.5pt;padding:0in 0in 0in 0in'></td>
<td width=312 style='width:3.25in;padding:0in 0in 0in 0in'></td>
</tr>
</table>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
nexpose-users-bounces@lists.rapid7.com
[mailto:nexpose-users-bounces@lists.rapid7.com] <b>On Behalf Of </b>attiq.ahmed@wipro.com<br>
<b>Sent:</b> Monday, June 14, 2010 8:27 AM<br>
<b>To:</b> nexpose-users@lists.rapid7.com<br>
<b>Subject:</b> Re: [nexpose-users] NeXpose+License+Request<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Hi,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Could
you please send me the license key I am not able to scan<span style='color:
#1F497D'>. T</span>he error is you have exceeded the license number of devices.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>SerialNumber:+292BCD8F14ACF0E7B82BB45761D865FAFC97E9A1</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Regards<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Attiq Ahmed<o:p></o:p></span></p>
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email. <o:p></o:p></p>
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color:green'>Please do not print this email unless it is absolutely necessary. </span></strong><span
style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
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this message are intended for the exclusive use of the addressee(s) and may
contain proprietary, confidential or privileged information. If you are not the
intended recipient, you should not disseminate, distribute or copy this e-mail.
Please notify the sender immediately and destroy all copies of this message and
any attachments. <o:p></o:p></p>
<p>WARNING: Computer viruses can be transmitted via email. The recipient should
check this email and any attachments for the presence of viruses. The company
accepts no liability for any damage caused by any virus transmitted by this
email. <o:p></o:p></p>
<p>www.wipro.com <o:p></o:p></p>
<p><strong><span style='font-size:10.0pt;font-family:"Palatino Linotype","serif";
color:green'>Please do not print this email unless it is absolutely necessary. </span></strong><span
style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
<p>The information contained in this electronic message and any attachments to
this message are intended for the exclusive use of the addressee(s) and may
contain proprietary, confidential or privileged information. If you are not the
intended recipient, you should not disseminate, distribute or copy this e-mail.
Please notify the sender immediately and destroy all copies of this message and
any attachments. <o:p></o:p></p>
<p>WARNING: Computer viruses can be transmitted via email. The recipient should
check this email and any attachments for the presence of viruses. The company
accepts no liability for any damage caused by any virus transmitted by this
email. <o:p></o:p></p>
<p>www.wipro.com <o:p></o:p></p>
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